How do I activate my Vivint panel?

To activate your Vivint panel, call our authorized dealer team at 800-598-5228 — activation typically takes 15–30 minutes over the phone. We'll verify your existing equipment, walk you through any system updates, and have your home security system live the same day in most cases.

Does the previous owner have access to my Vivint panel?

No. When you activate the system in your name through our authorized dealer line, the previous owner's access and account are completely removed. The system is fully transferred to you with new credentials and a new monitoring account.

Do I have to sign a contract to activate my Vivint system?

No. Vivint offers no-contract month-to-month monitoring options through our authorized dealer program. Call 800-598-5228 and we'll explain the no-contract options available for your home.

Vivint Panel Activation

Q: How long does it take to activate my Vivint system?

Vivint panel activation usually takes 15 to 30 minutes when handled over the phone. Most activations are completed the same day or the next business day depending on scheduling.

Q: Do I need to be home to activate my Vivint system?

Yes, you'll need to be at the home with the Vivint panel during activation so our specialist can guide you through testing sensors, cameras, and the touchscreen interface.

Q: Does a technician need to come to my home?

In most cases, no — we activate Vivint panels remotely over the phone. A technician visit is only required if you're adding new equipment, replacing a damaged panel, or your existing system needs hardware repairs.

Activate your existing Vivint Smart Hub by phone — usually in 20 minutes or less. No technician visit, no call queue, no transfer maze.

Call 800-598-5228

Our activation team is standing by

Call 800-598-5228 to Activate Your Vivint Panel

To activate your Vivint panel, call our activation team directly at 800-598-5228 — most activations complete in 15 to 30 minutes over the phone, with no call queue and no technician visit required in most cases. An activation specialist will verify your existing equipment, walk you through any system updates, set up your monitoring account, and have your home security system live the same day. If you just moved into a home with a Vivint Smart Hub already installed, this is the fastest way to take ownership of the system.

Just bought a house with Vivint?

Let's activate your Vivint panel.

Congratulations on your new home! You may be here because you just bought a house with Vivint Security already in it. You may be wondering to yourself, "How do I activate my Vivint Security System?"

Simply follow the steps below and our Panel Activation Specialists will answer any questions you may have to give you the peace of mind that comes with having bought a house with Vivint Security System.

800-598-5228

Here are the steps:

Customer Support Home Security Monitoring

STEP 1 :

Call our activation line.

Call 800-598-5228 and press "1" for new accounts.

STEP 2 :

We will take it from here.

Our Activation Specialists can identify the equipment in your home and answer any questions you may have.

STEP 3:

Schedule an activation.

In most cases, we can simply activate your system over the phone without needing a technician to come to your home.

What does it cost to activate an existing Vivint system?

One of the biggest advantages of activating an existing Vivint system is that you do not need to purchase new equipment. The previous homeowner already paid for it, and in most cases it transfers with the home. Your only cost is the monthly monitoring service fee, which starts at $29.99 per month with no long-term contract required. There is no activation fee and no equipment purchase necessary when you are restarting an existing system.

Monthly monitoring plans include:

24/7 professional monitoring
Access to the Vivint Smart Home app
Smart Hub panel control
Real-time alerts and notifications

What equipment will be in my home?

Every Vivint system is built around the Vivint Smart Hub — a touchscreen control panel that connects all your devices. When you call our activation team at 800-598-5228, one of our specialists will pull up the existing account history for your address and give you a complete list of everything installed in your home. Common equipment found in homes with existing Vivint systems includes:

Door and window sensors
Motion detectors
Doorbell Camera Pro
Outdoor Camera Pro
Indoor cameras
Smart door locks
Garage door control
Smoke and carbon monoxide detectors

You are not required to keep the existing setup as-is. During activation, you can add new equipment, upgrade cameras, or expand coverage to additional areas of your home.

What about the previous owner's PIN?

For security reasons, Vivint cannot provide the previous owner's PIN code. When you activate the system, our specialists will reset the panel and set up a new PIN code for you. This ensures the previous occupants no longer have any access to your system. You will also be set up with your own Vivint app account so you have full remote control from day one.

Is the equipment mine to keep?

If the equipment is physically installed in the home, in most cases it stays with the home. Vivint sensors, cameras, and the Smart Hub panel are typically considered part of the property once installed. However, portable items like the Smart Hub panel are sometimes taken by the previous owner. Our activation specialists will confirm exactly what is present and what is functional before completing your activation.

FAQ’s

How Long Does it Take to Activate My Vivint System?

It will take just 20-30 minutes to activate your Vivint Panel with you over the phone.

Do I need to be home to activate my vivint system?

Yes. You will need to be home and in front of your panel. Our specialist will walk you through all the steps to ensure your panel is set up and running properly.

Does a technician need to come to my home?

In most cases, we can activate your Vivint panel over the phone. If you would like to add additional equipment or if we find something is not functioning properly we will schedule a technician to come to your home.

Do I have to have a contract?

No, Vivint has very simple no contract options available to you. Simply call 800-598-5228 and we would be happy to explain just how easy it is to activate your new system with no contract required.

What does it cost to activate an existing system?

There is no activation fee and no equipment purchase required when restarting an existing Vivint system. You simply pay the monthly monitoring fee starting at $29.99 per month with no long-term contract required.

Can I add equipment when I activate my Vivint panel?

Yes. When you call 800-598-5228 to activate your system, our specialists can walk you through available equipment upgrades and additions. A technician can be scheduled to install any new equipment at the same time.

What if the previous owner's PIN is still set on the panel?

For security reasons Vivint cannot share the previous owner’s PIN. Our activation team will reset the panel and set up a brand new PIN and app account for you during the activation call.